Please take a moment to review my policies so that you may understand my terms of sale and other essential information. Thank you.
01. I prefer to be contacted in-world with a notecard to better maintain a record. When doing such please include your SecondLife avatar's full name and any issues, including relevant transaction history if applicable. Also, just to be on the safe side, please review the rest of this page in case your issue is covered here. Then, just drop the card in the profile for Santana Lumiere, which is me, and be aware I am the only authorized personnel for either store. Also realize I do not log into SecondLife every day and you must be patient for a reply. Random instant messages will be disregarded or possibly capped, so use the notecard method, please.
02. I do not refund or exchange items which are no transfer. When purchasing items clearly marked as such, please realize that no exceptions to this rule will be made. Demos will be offered where applicable (IE: skins, hair). Be aware of what you are buying, recklessness is not an excuse. In taking the leap into web-based retail, most of my items are now no transfer to save future confusion, and each item's permissions will be marked both on this website and on Xstreet. Green check marked boxes equal yes to that permission, red 'x' boxes are equal to permissions not available on that item - fairly self explanatory.
03. Statute of limitations on refunds for transferable items: 3 days from point of purchase and no later.
04. I accept no responsibility for lost, damaged, or altered items after point of purchase. If you have modified an item, you do so at your own risk and said item will not be replaced. I have no way to check if you purchased an item after a certain point in time and therefore no way to replace said item should it have vanished from your inventory by the great Linden Lab inventory gobbling gremlins (try clearing your SL cache and relogging, this sometimes works on bringing back vanished items). If you accidentally deleted an item, check your inventory trash folder as it will be in there.
05. I do not transfer items to your alt avatars. If you purchased a nontransferable item on one avatar and desire it on an alt of yours, you must repurchase it on your alt. Again, this has to do with the limited log of transaction history and that the creation of multiple avatars is a choice of the individual in which no merchant should be held responsible for replicating inventory.
06. Want to buy an item as a gift for someone? All my items on this site are directly connected to their Xstreet merchandise pages, therefore through the Xstreet marketplace you always have the option to purchase any item as a gift for another.
07. On Retired Items: For anyone familiar with my work over the course of the last five years, you will notice a large portion has been discontinued; this ranges from skin lines to attire to accessories and hair. I no longer offer these discontinued items, my apologies, nor do I make exceptions to sell them now despite requests for said items. While this may cause some disappointment in shoppers, the reason behind this choice was to allow room for growth in my merchandise.
08. On Limited Edition Items: I will mark on this site which items will be limited edition as they are released, and the method (either sales count or by a specific date) by which their retail extension will be offered. Once their sale ends, I will not offer these items again no matter how many requests come to me - That defeats the purpose of limited edition to preserve an edge of uniqueness.
09. I do not use resize scripts in any of my physical retail items - ever! I loathe resize scripts for they cause excessive lag (one in each prim, yikes!) and every avatar has its own measurements and shape to which attaining a perfect fit is next to impossible when relying on resize scripts. Call me old school, but adjusting any prim-based object purchased from my shops needs to be done through the Edit menu. If you never bothered to learn how to edit prims or are new to SecondLife, check out the Ivory Tower Library of Primitives. This is an excellent visual tutorial on how to manipulate and edit prim-based objects.
10. I do not touch up my merchandise display images. There are a great number of merchants in SecondLife who try to hide mismatched seams or the funky line where prim clothing articles meet worn ones or even add shadows that do not appear on the clothing they are trying to sell, I will never ever do this to my customers as I find it false advertising. What you see in each advertisement image is how it is represented in-world (save for a possible drop shadow to pronounce the figure in the ad or removing a jagged halo around the model when imposing it to the background image). The only possible influence will be lighting: either a facelight worn by the model or environmental lighting. That is it.
11. I'd hoped not to need to mention this, but with the abundance of theft from merchants occurring across the grid, I'd best cover my tracks. Unlawful duplication and dispense of my creations will be pursued legally. All items which I retail are my intellectual property, blood, sweat and tears! Since I opened my first shop back in 2004 I have been known for severely under pricing everything I sell vs. the market value of said items. I do this to be affordable for everyone, I find little desire in overcharging my patronage. Because of this, I am always baffled to find some numbskull has ripped or replicated my wares. I will seek legal prosecution, my tolerance for such activity has dwindled to nonexistent. So, the bottom line is.. Stop being a cheapskate and just fork that L$40 for the shirt instead of becoming a bottom feeder and finding you will pay a lot more in legal fees once I take action.